Privacy Policy
WILKAM CONSULTANCY LTD
Last Updated: January 29, 2026
Your Privacy Matters
WILKAM CONSULTANCY LTD (Company Number: 15540262) is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information in compliance with UK GDPR and the Data Protection Act 2018. Registered at 124 City Road, London, EC1V 2NX, United Kingdom.
1. Information We Collect
We collect several types of information: (a) Information you provide directly including name, email address, phone number, company name, job title, business address, project requirements, and payment information. (b) Automatically collected technical data including IP address, browser type and version, device information, operating system, referring URLs, pages viewed, time spent on pages, and click patterns. (c) Analytics data through Google Analytics including user behavior, traffic sources, conversion events, and demographic information. (d) Communication records including emails, phone call notes, meeting recordings (with consent), and support ticket history. We only collect information necessary to provide our services effectively.
2. How We Use Your Information
We use collected information for the following purposes: (a) Service delivery - to perform contracted services, communicate project updates, provide technical support, and deliver digital assets. (b) Payment processing - to process transactions, send invoices, and maintain financial records. (c) Service improvement - to analyze website performance, understand user needs, improve our offerings, and develop new features. (d) Communication - to send service-related emails, project updates, and with your explicit consent, marketing communications about our services. (e) Legal compliance - to comply with legal obligations, enforce our Terms of Service, and protect our rights and property. We never sell your personal information to third parties for their marketing purposes.
3. Data Storage & Security
Your data is stored securely using industry-standard practices: (a) Encryption - all data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3 protocols. (b) Server security - data is stored on secure servers located in the UK and EU with physical security controls, regular security patches, and intrusion detection systems. (c) Access controls - personal information access is restricted to authorized personnel only, using role-based access controls and multi-factor authentication. (d) Regular audits - we conduct quarterly security audits, penetration testing, and vulnerability assessments. (e) Backup systems - automated daily backups with 30-day retention, stored in geographically separate locations. (f) Data retention - we retain personal data only as long as necessary for service provision or as required by law (typically 7 years for financial records).
4. Third-Party Services & Data Processors
We use trusted third-party services that may process your data: (a) Stripe - payment processing for credit card transactions. Stripe is PCI DSS Level 1 certified and complies with international data protection standards. We do not store credit card details on our servers. (b) Google Analytics - website analytics and user behavior tracking. You can opt out using browser extensions or privacy settings. (c) Cloud hosting providers (AWS, Google Cloud) - secure data storage and application hosting with UK/EU data centers. (d) Email service providers - for transactional and marketing emails (with consent). (e) CRM systems - for customer relationship management and support ticketing. All third-party processors are carefully vetted, sign Data Processing Agreements (DPAs), and comply with UK GDPR and data protection regulations. We ensure they implement appropriate security measures and only process data as instructed.
5. Your Data Protection Rights
Under UK GDPR and Data Protection Act 2018, you have the following rights: (a) Right to access - request a copy of personal data we hold about you. (b) Right to rectification - request correction of inaccurate or incomplete data. (c) Right to erasure ("right to be forgotten") - request deletion of your personal data, subject to legal retention requirements. (d) Right to restrict processing - request limitation of how we use your data. (e) Right to data portability - receive your data in a structured, machine-readable format and transfer it to another service. (f) Right to object - object to processing based on legitimate interests or for direct marketing purposes. (g) Right to withdraw consent - withdraw consent for data processing at any time (does not affect prior processing). (h) Right to lodge a complaint - file a complaint with the UK Information Commissioner's Office (ICO). To exercise these rights, contact us at info@wilkamconsult.com. We will respond within 30 days.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies: (a) Essential cookies - necessary for website functionality, security, and service delivery (cannot be disabled). (b) Analytics cookies - Google Analytics to understand user behavior and improve our website (can be disabled). (c) Preference cookies - remember your settings and preferences for better user experience. (d) Marketing cookies - track conversions and ad performance (only with consent). You can control cookies through your browser settings. Disabling cookies may affect website functionality. We do not use cookies for cross-site tracking or sell cookie data to third parties. Our cookie banner allows you to manage preferences at any time.
7. Marketing Communications
We send marketing communications only with your explicit consent: (a) Types of communications - service updates, industry insights, case studies, promotional offers, and event invitations. (b) Opt-in process - you must actively consent to receive marketing emails through checkbox opt-in (pre-ticked boxes are not used). (c) Opt-out process - every marketing email includes an unsubscribe link. You can also opt out by emailing info@wilkamconsult.com or updating preferences in your account. (d) Frequency - we send marketing emails approximately 2-4 times per month. (e) Transactional emails - service-related emails (invoices, project updates, password resets) are not affected by marketing preferences and cannot be opted out of while using our services.
8. International Data Transfers
Your data is primarily stored and processed in the UK and EU. If we transfer data outside the UK/EU, we ensure adequate protection through: (a) EU Standard Contractual Clauses (SCCs) - legally binding data transfer agreements. (b) Adequacy decisions - transfers only to countries recognized by the UK/EU as providing adequate data protection. (c) Additional safeguards - encryption, access controls, and regular compliance audits. We do not transfer data to countries without adequate data protection unless absolutely necessary and with appropriate safeguards in place.
9. Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@wilkamconsult.com. We will delete such information promptly upon verification.
10. Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will: (a) Notify the UK Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach. (b) Notify affected individuals without undue delay if the breach poses a high risk. (c) Provide details of the breach, potential consequences, and measures taken to address it. (d) Implement immediate remediation measures to prevent further unauthorized access. We maintain an incident response plan and conduct regular security drills to minimize breach risks.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Changes will be posted on this page with an updated "Last Updated" date. For material changes affecting how we use personal data, we will: (a) Notify active clients via email at least 30 days before changes take effect. (b) Request renewed consent where required by law. (c) Provide clear explanation of changes and their impact. Continued use of our services after changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
Contact Our Data Protection Officer
For questions about this Privacy Policy, to exercise your data protection rights, or to report concerns:
Business Name: WILKAM CONSULTANCY LTD
Registered Address: 124 City Road, London, EC1V 2NX, United Kingdom
Website: https://wilkamconsult.com
Email: info@wilkamconsult.com
Phone: +44 20 3005 2587
UK Information Commissioner\'s Office (ICO):
You have the right to lodge a complaint with the ICO if you believe your data protection rights have been violated.
Website: https://ico.org.uk
Helpline: 0303 123 1113